Key Points When Choosing a Property Management Company

Not all property management companies offer the same services. Some may only handle tenant relations and rent management, while others provide comprehensive services, including tenant recruitment. Ideally, you should choose a company that can manage all aspects — from tenant recruitment and contracts to maintenance and dispute resolution.

When selecting a management company, consider the following points:
 

Effective Strategies to Prevent Property Vacancies

For property owners, extended vacancies are a major concern. A management company must have strong tenant acquisition capabilities — known as “customer attraction power.”
 

This can often be gauged by the company's average time to close lease agreements. A shorter average recruitment period indicates effective marketing and sales efforts.
 

Also, ask how they respond to prolonged vacancies. Although rent reductions are a common measure, it’s important to know what proactive strategies they have employed in the past to avoid such situations.
 

・Appropriate Management Fees

In addition to the brokerage fee paid when securing a tenant, management fees are incurred for ongoing property management services. Generally, management fees range from 5% to 8% of monthly rent.
 

It’s important to evaluate not just the fee amount but also the scope of services included. A fee that is too low may indicate limited service coverage, so ensure you fully understand what tasks are covered.
 

・Solid System for Handling Emergencies and Troubles

Tenant-related issues include late rent payments, restoration of property condition upon move-out, noise disputes between tenants, water leaks, and equipment failures.
 

A reliable management company must be able to respond swiftly to such incidents.
Particularly for equipment failures, which can happen at any time, it is essential to have an emergency contact system that operates 24/7, 365 days a year.